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RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/



ASSOCIATIONS

  • AAA Approved Auto Repair
  • AAA Show Your Card & Save
  • ALLDATA
  • Automotive Service Excellence
  • International Automotive Technicians' Network
  • Identifix
  • Mitchell1 OnDemand
  • Parts Plus
  • Car Care Aware

Testimonials

  • I would like to say thank you so much for such great service. Nate was there to help me very promptly, he was helpful, kind and courteous. He quickly and calmly assessed what needed to be done in what was a stressful situation for me. Thank you very much, highly recommended!
    -Heidi C.

  • Bob's is a reliable, well priced service. They are always friendly and communicative about the service work they do on your vehicle. I would absolutely recommend them for any and all car service needs.
    -Kelly R.

  • Great service. Very polite and explained what needed to be done and broke down the costs for me. Both my husband and I have brought our vehicles here for inspections and repairs and we've been happy.
    -Darcy B.

  • Reliable and trusted service operation. Our family has gone to Bobs for years. They have towed us out of a bunch of snow banks and fixed our cars. They do very good work at a very fair price.
    -Nathan M.

  • Had nothing but a wonderful experience at Bob's. Spanky was so helpful in getting both my car and my husband's truck street legal. They were actually recommended to me and I can see why, they're great!
    -Pamela M.

  • Great service & fairly priced. Surprised by a customer comment on this site that you are treated second rate unless you have an expensive car. I have an older vehicle and have gotten top notch service every time!!
    -Melanie H.

  • I know very little about engines so I ask allot of questions, the employee's patiently answered all my questions and NEVER once made me feel like a pain in the butt! Their labor rates are better than most. FINALLY a garage I can trust!
    -Bonni A.

  • Great service! They get the job done right, and at a reasonable price.
    -Martha S.

  • Outstanding customer service. Roger made the experience very easy and hassle free. I really appreciate the help that they gave me and look forward to continuing to do business with them. I highly recommend going here for any auto repair service!
    -Zach W.

  • As always, Bob's Service Center continues to provide outstanding service in a very positive and user-friendly manner. I appreciate the emails to set up appointments and/or appointment reminders. We are all bombarded with emails but this is one I always open and read. Thank you to everyone at Bob's for your commitment to your customers.
    -Gayle O.

  • These guys are the best! I first came to them right before the 4th of July weekend when my truck broke down. They were able to get me back on the road that day for a very reasonable price. They were very nice, informative and made sure I knew what was going on with my truck. I called them today because I noticed a leak and they said to just come by and have them take a look. They are just terrific! HIGHLY RECOMMEND TO ANYONE IN THE UPPER VALLEY AREA!!!
    -Rachel T. in Hartland, VT

  • AWESOME Nice guys! better than all the rest!
    -Robert D. in White River Junction, VT

  • CAR REPAIR-WHILE ON VACATION IF I EVER BREAK DOWN AGAIN FAR FROM HOME..............I CAN ONLY HOPE IT'S NEXT TO BOB"S. THE PRICE WAS FAIR-THEY DID A GREAT JOB-MOST OF ALL,THEY HAD ME BACK ON MY WAY IN SHORT TIME........
    -George T. in Easthampton, MA

  • terrific service and terrific technicians Thank you for such great service. We were in need a service in a hurry and the guys were terrific. Thank you
    -Gregg F. in White River Junction, VT

  • I've had cars serviced at Bob's for over 20 years. The work has always been done competently, on time and within estimates. These professionals have a great attitude.
    -John J. in Hartford, VT

  • Good service and let me know when my car would be ready so I could continue on with my day.
    -Elaine C. in White River Junction, VT

  • Timely, professional, willing to listen to me, gives cost/benefit analysis - not willing to spend my money unless necessary!
    -Vicky F. in White River Junction, VT

  • struts and shocks A great job! 9 year old van feels great again. Thank you
    -David L. in Wilder, VT

  • Great work, trustworthy guys Bobs got my car in and out quicker than expected. It seemed like a fair price, but they realized that I didn't get enough of a AAA discount. I had no idea but they called me the next day just to let me know they were crediting another $20 to my credit card. I was very impressed. Vehicle:Audi A4
    -Brennan I. in NH

  • Clutch Replacement Excellent service, excellent price. Thanks again, Bob's. Vehicle:Honda Civic
    -Amanda P. in Thetford, VT

  • I have been taking my car to Bob's Service Center for the last 4 years and have always been very happy with their work and customer service. I definitely recommend Bob's for mechanical work and towing.
    -Lisa H. in Hartford, VT

  • Mathew said this business is quick, and reasonably priced.
    - Mathew R. in Lebanon, NH

  • 5 stars Fast, and friendly...I had great service at Bobs. I will definitely be returning in the future. Vehicle:Honda
    -Linsey W. in Norwich, VT

  • Bob's Keeps My Subaru Running Right I recommend Bob's whenever appropriate, to other locals, tourists with car trouble, and hot women looking for guys. I trust you. So, keep up the good work. Vehicle:Subaru Forester
    -Will A. in Hartford, VT

  • Efficient and pleasant Service is always efficient with minimum waits and friendly staff.
    -Howard T. in Hartland, VT

  • The work is always on-time, they do not exceed the estimate and the men are very courteous. Vehicle:Toyota Prius
    -Victor K.

  • The guys at Bob's are great. They did a professional job and their estimate was over the amount paid. I have recommended my neighbor to them and they have scheduled service work on their car also. Thank- you for the good work!!! Vehicle:Ford Pickup
    -Raymond F. in Hartford, VT