Best Auto Repair, White River Junction

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Call us for all your car needs! 802-295-2341

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • AAA Approved Auto Repair
  • AAA Show Your Card & Save
  • ALLDATA
  • Automotive Service Excellence
  • International Automotive Technicians' Network
  • Identifix
  • Mitchell1 OnDemand
  • Parts Plus
  • Car Care Aware

Testimonials

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    I would like to say thank you so much for such great service. Nate was there to help me very promptly, he was helpful, kind and courteous. He quickly and calmly assessed what needed to be done in what was a stressful situation for me. Thank you very much, highly recommended!

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    Bob's is a reliable, well priced service. They are always friendly and communicative about the service work they do on your vehicle. I would absolutely recommend them for any and all car service needs.

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    Great service. Very polite and explained what needed to be done and broke down the costs for me. Both my husband and I have brought our vehicles here for inspections and repairs and we've been happy.

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    Reliable and trusted service operation. Our family has gone to Bobs for years. They have towed us out of a bunch of snow banks and fixed our cars. They do very good work at a very fair price.

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    Had nothing but a wonderful experience at Bob's. Spanky was so helpful in getting both my car and my husband's truck street legal. They were actually recommended to me and I can see why, they're great!

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    Great service & fairly priced. Surprised by a customer comment on this site that you are treated second rate unless you have an expensive car. I have an older vehicle and have gotten top notch service every time!!