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TECHNICIAN CERTIFICATION

Automotive Service Excellence

Until the early 1970s, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972.

ASE's mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.

At present there are over 420,000 professionals with current certifications. They work in every segment of the automotive service industry: car and truck dealerships, independent garages, fleets, service stations, franchises, and more.

Here's how ASE certification works: Prospective candidates register for and take one or more of ASE's 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, parts specialists, collision damage estimators and auto service consultants.

Upon passing at least one exam and after providing proof of two years of relevant work experience, the test taker becomes ASE certified. Certification, however, is not for life. To remain certified, those with ASE credentials must be retested every five years.

The tests, which are conducted twice a year at over 700 locations around the country, are administered by ACT, known for its academic and occupational testing programs. The exams stress knowledge of job-related skills. They are no cinch to pass; approximately one out of three test takers fails.

Consumers benefit from ASE certification. It is a valuable yardstick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified professionals.

ASE-certified professionals usually wear blue and white ASE insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians' credentials in the customer waiting area.

Consumers should look for facilities that display the ASE Blue Seal of Excellence© logo.

ASSOCIATIONS

  • AAA Approved Auto Repair
  • AAA Show Your Card & Save
  • ALLDATA
  • Automotive Service Excellence
  • International Automotive Technicians' Network
  • Identifix
  • Mitchell1 OnDemand
  • Parts Plus
  • Car Care Aware

Testimonials

  • I would like to say thank you so much for such great service. Nate was there to help me very promptly, he was helpful, kind and courteous. He quickly and calmly assessed what needed to be done in what was a stressful situation for me. Thank you very much, highly recommended!
    -Heidi C.

  • Bob's is a reliable, well priced service. They are always friendly and communicative about the service work they do on your vehicle. I would absolutely recommend them for any and all car service needs.
    -Kelly R.

  • Great service. Very polite and explained what needed to be done and broke down the costs for me. Both my husband and I have brought our vehicles here for inspections and repairs and we've been happy.
    -Darcy B.

  • Reliable and trusted service operation. Our family has gone to Bobs for years. They have towed us out of a bunch of snow banks and fixed our cars. They do very good work at a very fair price.
    -Nathan M.

  • Had nothing but a wonderful experience at Bob's. Spanky was so helpful in getting both my car and my husband's truck street legal. They were actually recommended to me and I can see why, they're great!
    -Pamela M.

  • Great service & fairly priced. Surprised by a customer comment on this site that you are treated second rate unless you have an expensive car. I have an older vehicle and have gotten top notch service every time!!
    -Melanie H.

  • I know very little about engines so I ask allot of questions, the employee's patiently answered all my questions and NEVER once made me feel like a pain in the butt! Their labor rates are better than most. FINALLY a garage I can trust!
    -Bonni A.

  • Great service! They get the job done right, and at a reasonable price.
    -Martha S.

  • Outstanding customer service. Roger made the experience very easy and hassle free. I really appreciate the help that they gave me and look forward to continuing to do business with them. I highly recommend going here for any auto repair service!
    -Zach W.

  • As always, Bob's Service Center continues to provide outstanding service in a very positive and user-friendly manner. I appreciate the emails to set up appointments and/or appointment reminders. We are all bombarded with emails but this is one I always open and read. Thank you to everyone at Bob's for your commitment to your customers.
    -Gayle O.

  • These guys are the best! I first came to them right before the 4th of July weekend when my truck broke down. They were able to get me back on the road that day for a very reasonable price. They were very nice, informative and made sure I knew what was going on with my truck. I called them today because I noticed a leak and they said to just come by and have them take a look. They are just terrific! HIGHLY RECOMMEND TO ANYONE IN THE UPPER VALLEY AREA!!!
    -Rachel T. in Hartland, VT

  • AWESOME Nice guys! better than all the rest!
    -Robert D. in White River Junction, VT

  • CAR REPAIR-WHILE ON VACATION IF I EVER BREAK DOWN AGAIN FAR FROM HOME..............I CAN ONLY HOPE IT'S NEXT TO BOB"S. THE PRICE WAS FAIR-THEY DID A GREAT JOB-MOST OF ALL,THEY HAD ME BACK ON MY WAY IN SHORT TIME........
    -George T. in Easthampton, MA

  • terrific service and terrific technicians Thank you for such great service. We were in need a service in a hurry and the guys were terrific. Thank you
    -Gregg F. in White River Junction, VT

  • I've had cars serviced at Bob's for over 20 years. The work has always been done competently, on time and within estimates. These professionals have a great attitude.
    -John J. in Hartford, VT

  • Good service and let me know when my car would be ready so I could continue on with my day.
    -Elaine C. in White River Junction, VT

  • Timely, professional, willing to listen to me, gives cost/benefit analysis - not willing to spend my money unless necessary!
    -Vicky F. in White River Junction, VT

  • struts and shocks A great job! 9 year old van feels great again. Thank you
    -David L. in Wilder, VT

  • Great work, trustworthy guys Bobs got my car in and out quicker than expected. It seemed like a fair price, but they realized that I didn't get enough of a AAA discount. I had no idea but they called me the next day just to let me know they were crediting another $20 to my credit card. I was very impressed. Vehicle:Audi A4
    -Brennan I. in NH

  • Clutch Replacement Excellent service, excellent price. Thanks again, Bob's. Vehicle:Honda Civic
    -Amanda P. in Thetford, VT

  • I have been taking my car to Bob's Service Center for the last 4 years and have always been very happy with their work and customer service. I definitely recommend Bob's for mechanical work and towing.
    -Lisa H. in Hartford, VT

  • Mathew said this business is quick, and reasonably priced.
    - Mathew R. in Lebanon, NH

  • 5 stars Fast, and friendly...I had great service at Bobs. I will definitely be returning in the future. Vehicle:Honda
    -Linsey W. in Norwich, VT

  • Bob's Keeps My Subaru Running Right I recommend Bob's whenever appropriate, to other locals, tourists with car trouble, and hot women looking for guys. I trust you. So, keep up the good work. Vehicle:Subaru Forester
    -Will A. in Hartford, VT

  • Efficient and pleasant Service is always efficient with minimum waits and friendly staff.
    -Howard T. in Hartland, VT

  • The work is always on-time, they do not exceed the estimate and the men are very courteous. Vehicle:Toyota Prius
    -Victor K.

  • The guys at Bob's are great. They did a professional job and their estimate was over the amount paid. I have recommended my neighbor to them and they have scheduled service work on their car also. Thank- you for the good work!!! Vehicle:Ford Pickup
    -Raymond F. in Hartford, VT